Terms of Sale.

These terms apply to purchases made through the English site at oramel.mira-inc.jp/en/ (the "Site"), operated by mira Inc. ("ORAMEL", "we"). By placing an order you agree to these terms.

1. Seller

Company	mira Inc. (株式会社mira)
Representative	Yoshihiro Watanabe
Address	863-8 Kokufu-Hongo, Oiso-machi, Naka-gun, Kanagawa 259-0111, Japan
Contact	hello@oramel.mira-inc.jp

2. Orders and contract

An order is placed when you complete payment at checkout. A contract of sale is formed when we confirm your order by email after payment has been received. We may decline or cancel an order — for example where an item is out of stock, where shipping to the destination is not possible, or where we suspect fraud — in which case any payment taken will be refunded in full.

3. Prices and payment

Prices are shown and charged in US dollars (USD). Payment is processed by Stripe; we do not store your card details. Prices do not include import duties, taxes or customs fees in the destination country, which are your responsibility (see Shipping & Returns). Any yen amounts shown are for reference only.

4. Shipping and delivery

We ship from Japan to the destinations listed at checkout. Risk in the goods passes to you on delivery to the address you provided. Delivery times are estimates and are not guaranteed. Our shipping, duties and undeliverable-parcel policies are set out in Shipping & Returns, which forms part of these terms.

5. Returns and refunds

As honey is a food product, we cannot accept returns or exchanges for change of mind or for opened items. If goods arrive damaged, defective or not as ordered, contact us within 7 days of delivery and we will replace or refund them. Nothing in these terms limits any non-excludable rights you have under the consumer law of your country.

6. Product information

Honey is a natural product; colour, texture and flavour vary between harvests and crystallisation may occur. Do not feed honey to infants under 12 months of age. Product descriptions are provided in good faith; please contact us before ordering if you have specific dietary or regulatory questions.

7. Intellectual property

All content on the Site, including text, photographs, logos and design, belongs to mira Inc. or its licensors and may not be reproduced without permission.

8. Liability

To the extent permitted by law, our liability for any claim arising from an order is limited to the amount you paid for that order. We are not liable for delays or failures caused by customs, carriers or events outside our reasonable control.

9. Governing law

These terms are governed by the laws of Japan. Any dispute will be subject to the exclusive jurisdiction of the court having jurisdiction over our head office, without prejudice to mandatory consumer protection provisions in your country of residence.

10. Changes

We may update these terms from time to time. The version in force at the time of your order applies to that order.

Last updated: 16 October 2026