Shipping & Returns
From Japan to You.
Where we ship
We currently ship to the destinations below. Shipping availability is confirmed when you select your country at checkout. For any other destination, please contact us and we will check whether delivery is possible.
| Destination | Shipping per order |
|---|---|
| Hong Kong | $30.00 USD |
| Maldives | $60.00 USD |
| United Arab Emirates | $55.00 USD |
| Singapore | $30.00 USD |
| Qatar | $55.00 USD |
Shipping is charged per order, not per item. The exact amount is shown before you confirm payment.
Import duties and taxes
Prices and shipping are charged in US dollars and do not include import duties, VAT/GST or customs clearance fees that may apply in your country. Where applicable, these are determined by local customs and may be collected by the carrier on delivery. If you are ordering on behalf of a hotel or business and need documentation for import, please contact us before ordering.
When your order is dispatched
Orders are prepared for dispatch after payment confirmation and shipping eligibility checks for your destination. You will receive an email with carrier and tracking details once the parcel leaves Japan. Tracking may take 24–48 hours to become active.
International transit times vary by destination, carrier and customs processing. We will let you know by email if a shipment is delayed or held.
Packaging
Each jar is glass and sealed. Jars are packed with protective material for international transit. Gift collections are presented in a box.
Damaged or missing items
If your order arrives damaged, or an item is missing, please email hello@oramel.mira-inc.jp within 7 days of delivery with your order number and a photo of the parcel and contents. We will replace the item or refund it.
Returns
Because honey is a food product, we are unable to accept returns or exchanges for change of mind, or for opened items. This does not affect your rights in the case of damaged, defective or incorrectly shipped goods, which we will replace or refund at our cost.
If a parcel cannot be delivered
If a parcel is refused, cannot be imported, or is returned to Japan because of an incorrect address or unpaid duties, we will contact you to arrange re-delivery (additional shipping may apply) or a refund of the product price less the original shipping and return costs.
Questions
Email hello@oramel.mira-inc.jp — we reply in English.
Last updated: 16 October 2026